FAQ

How is a 1-on-1 yoga session on Yoga2Me different from a yoga studio class?

In a typical studio class, you practice at a set time with a group of students where it’s hard to catch up with the group and to ask questions. Our Yoga2Me private 1-on-1 sessions are tailored specifically for your body, your goals and your schedule. You take the session with a coach through live video conferencing over Zoom–in the privacy of your home.

I'm new to yoga. Is Yoga2Me right for me?

Absolutely, Yoga2Me is the perfect place to begin! You’ll get 1-on-1 time with an expert coach to work on your goals in the privacy of your own home. Based on your goals–like increase flexibility, improve strength, improve presence and mental calm–or anything else–your yoga coach will build a plan and ensure you are making progress.

Does yoga over the internet and video conferencing really work?

You will be surprised how well it works! Give it a try by scheduling a free 1-on-1 session and see for yourself. The number of satisfied students and well-trained coaches using our platform grows each day.

Will a coach come to my home?

Well almost! The coach is live with you via video conferencing on Zoom. It’s almost like having your coach visit your home at a time that works best for you.

I'm interested in trying out Yoga2Me. How do I get started?

Sign up on our website: Yoga2Me.com

Browse through our list of amazing, hand-selected coaches and schedule a free session.

You can also get started by downloading our new app (it’s in the works!)

How much does each session cost?

Our 1-on-1 sessions cost $20/hour (or less with most packages) and we offer flexible membership plans.

Please check our pricing page at https://yoga2me/pricing for our membership plans.

Do you offer monthly or weekly subscription plans?

We offer membership subscription plans with billing every 4 weeks. 4 weeks billing cycle helps you plan better by thinking in terms of the number of 1-on-1 sessions you plan to take every week.

Do I get any free sessions?

Currently, you can get a free 1-on-1 session with a coach available for 3 days.

Can I upgrade or downgrade my membership later?

Absolutely ! You can upgrade or downgrade your membership at any time.

Upgrades take effect immediately and a new 4-week cycle starts on the day of the upgrade.

Downgrades take effect at the end of your current 4-week cycle. This means you will remain on your current plan until the end of your 4-week cycle.

Can I pause my membership?

Absolutely! You can pause your membership any time. Membership pause is available for a duration of 7 days or more. During your membership pause, you will not be charged and you will not be able to take any yoga sessions.

Your current 4-week billing cycle gets extended by the number of days the pause is in effect.

You may pause your membership up to 3 times within a 12 month period (for a total sum of no more than 60 days).

Can I cancel my membership?

Yes, you can cancel your membership at any time. Your membership would remain active until the end of the current billing cycle and will not be renewed.

We do not issue any refunds. However, you can put your membership on pause and use the remaining balance later. Please note: rolled over sessions are only available when your membership is active.

How often will I be billed?

When on monthly plan, membership fee is billed every 4 weeks (28 days). We will send you a receipt by email each time your membership is renewed.

We have a 4 week billing cycle. As an example, if your membership starts on a Thursday, your credit card will be charged every 4th Thursday.

This helps users easily plan their number of weekly 1-on-1.

For the 3 or 6 month plans, your membership will renew automatically every 12 or 28 weeks.

Do unused sessions rollover to the next billing cycle?

Yes, any unused sessions from the current 4-week billing cycle roll-over to the next cycle. You can keep rolling over sessions for up to 6 billing cycles.

You can also pause your membership if you are away for long durations and are unable to take yoga sessions. Rolled-over sessions are available when your membership is active.

Will my membership renew automatically?

Yes, your membership will auto-renew based on the plan you choose. If youʼre on the monthly plan, it renews every 4 weeks. For the 3 or 6 month plans, your membership will renew automatically every 12 or 28 weeks. Your credit card will be charged automatically at the start of each billing cycle, so you can continue your sessions without interruption.

Do you offer refunds if I cancel my membership early?

We do not offer refunds. However, you can cancel at any time, and your membership will remain active until the end of your current billing cycle. This helps us fairly compensate our teachers and reserve their time in advance.

How does using my HSA/FSA save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses incurred in the prevention or alleviation of a disease. Because HSA/FSA uses tax-free money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

How do I schedule a session?

You can schedule sessions from the Yoga2Me.com website. When scheduling, you can either start by choosing a date and preferred time of day, or by browsing through available times on your coach’s profile page.

How long is a Yoga2Me session?

A private 1-on-1 session is 1 hour long with approximately 55 minutes of yoga.

How do I choose a coach?

Each coach has a profile page with a short introduction video, goals they can address and a list of different forms of yoga they are trained in. Feel free to reach out to any coach if you have additional questions!

If you still have trouble deciding, no problem! Send a message to us at info@yoga2me.com.

Can I change my coach for a private 1-on-1 session and try a different one?

Absolutely, we encourage you to try sessions with different coaches. Don’t worry about upsetting your previous coach–coaches aren’t notified when you change. Plus, we recommend that you work with at least two coaches to make sure you have another coach to work with if a coach goes on vacation. Our coaches want you to be with a coach that you are most comfortable with, so feel free to experiment until you find the coaches you like.

I am unable to find a coach at a time that works for me. What should I do?

Please email us at info@yoga2me.com or call us on (321) 947-7777 to discuss your preferred coach (if any), day and times. We will help you setup your first session.

Can I cancel my session?

Yes, you can cancel your session at any time. You will not be charged any cancellation fees if you cancel with 12 hours or more in advance of your session.

We are focused on helping you build a healthy habit of yoga, and in order to discourage cancellation because of inertia or ambivalence, we will charge you the full session fee if you cancel less than 12 hours in advance. If you have to cancel because of a genuine emergency, please message us.

Can I reschedule my session?

To reschedule your session, just cancel the existing session and book a new one at a new time.

What happens if I cancel my private 1-on-1 session within 12 hours of the session time or I do not show up for my session?

No shows and cancellations within 12 hours are charged as completed sessions. We do this to respect the coach’s time. They save the slot for you and if it’s cancelled with under 12 hours of notice, the coach isn’t able to fill that slot with another student.

Just a note: for the unlimited sessions membership, we charge a $10 fee for no shows or for a cancellation with less than 12 hours notice.

Can I book multiple sessions in one go?

Yes, you can either book an individual 1-on-1 session or book repeat sessions (same day of the week, same time and with the same coach).

What happens if my coach becomes unavailable?

If your coach becomes unavailable due to an emergency, we notify you and give you the option to take the session with a substitute coach (who matches your coach’s experience and style) or cancel the session without a penalty.

How do I prepare for my first session?

You might be nervous about your first session! How is this going to work? Do I have the right setup? Will I hear the coach?

Don’t worry, we are here to help. All you need to do is go through our guided setup at (INSERT)

You can also book a 5 minute consultation with us from within the app. We call you back at the requested time to walk you through the setup process and make sure you are fully ready for your session.

If you still have questions, please message our care team from the chat window, email us at info@yoga2me.com or call us at (321) 947-7777

How do I communicate with my coach?

You can chat with your coach from inside zoom before and after your session.

What do I need for my first session?

You just need the following for your first session:

1. Yoga mat

2. Space: a quiet and well-lit space for yoga

3. Laptop or phone with internet connection

How much space do I need for my session?

We want your coach to be able to fully see you during your yoga session. Typically, you want to have about 2-mat lengths (10-12 feet) space between the mat and your laptop or phone. Don’t worry if the space is a bit less or more. The goal is for the coach to be able to see you from head to toe.

Which room should I do yoga in?

Any room in the house should work. Pick an open and quiet area for your session. Garage, hallway, dining room, living room or bedroom all work if you can fit a yoga mat and have space in front of your laptop or phone.

I have kids. Can I still do yoga at home?

Yes!

Kids are welcome to do yoga with you, just make sure you have enough space so that the coach can see everyone. Of course you can schedule separate sessions for your spouse and kids.

But if you are looking for alone time, the best time to do yoga might be when the kids are asleep or at daycare or school.

If the kids are at home, try and get them busy with a safe and fun activity.

Don’t worry if kids do interrupt! Our coaches have families and know that kids will sometimes interrupt and they know how to guide you around such interruptions.

Do I need a laptop or a mobile phone?

You can sign up and schedule sessions from either your smartphone or laptop. We recommend you join sessions using your laptop or a tablet as a larger screen helps you see your coach better.

Should I connect my device to a TV?

A laptop is good enough for the yoga session. But if you like, you can connect your laptop or smartphone to a TV. The big screen will enable you to see your coach even better.

You can also mirror your Apple device to Apple TV.

Do I need a headset for my session?

The laptop or phone audio is usually good enough for the yoga session. But if you live in a noisy environment, you can connect your laptop or smartphone to a bluetooth headset for even better audio.

Can I have my spouse or kids join me for my session?

Yes!

When you have your spouse or kids join you, you will need a bigger space to make sure everybody is fully visible to the coach.

Just note–since there will be more than one student, the attention of the coach is going to be divided between the students–decreasing the amount of 1-on-1 attention for you. However, a number of our students prefer group sessions because it makes for a great family bonding time!

I am going to be late to join for my session. What should I do?

Send a chat message to your coach. Your coach will wait for you to join your session. Your coach will drop off if you are more than 15 minutes late, in which case you can reschedule the session for another time although you might be charged a cancellation fee or lose a session credit.

Can I get a recording of my sessions?

We record all of our private 1-on-1 sessions for your benefit. Your privacy is of the utmost importance to us. Recordings are available only to you, your coach and our internal care team.

{Please view the following video to learn more about private 1-on-1 sessions recordings.}

I lost video connection during a live session! What should I do?

Send a chat message to your coach. Check if your internet is working and then reconnect.

How can I contact the Yoga2Me Care Team?

You can chat with our care team from inside zoom or you can email us at info@yoga2me.com or call (321) 947-7777 .

I was late for my private 1-on-1 session and the coach is no longer in the video conference. What should I do?

Send a chat message to your coach from inside the app to ask the coach to join. Please remember that our coaches might have a hard stop at the scheduled ending time so the session may have to be shortened. If you are more than 15 minutes late for your session, your coach may have disconnected from the session and walked away from their computer. Please send a message to them from the website.